Refund Policy
The core Morae editor is free, so this policy applies to paid purchases such as the PRO tier once it is available.
1. 14-day refund window
If you purchase PRO and it doesn't work for you, you can request a full refund within 14 days of the purchase date — no lengthy justification required. Tell us what went wrong so we can fix it, and we'll process the refund.
2. How to request a refund
Email [email protected] from the address associated with your purchase, including your order reference. Refund requests are handled within 5 business days. Where a payment partner acts as merchant of record for your purchase, the refund is executed through them back to your original payment method; their processing times may add a few days.
3. After a refund
When a refund is issued, the associated PRO entitlement is removed from your account. The free editor remains fully available to you.
4. Exceptions
We may decline refund requests that show a pattern of abuse (for example, repeated purchase-and-refund cycles). Statutory refund and withdrawal rights in your country of residence are not limited by this policy.
5. Failed or duplicate charges
Duplicate charges and charges for purchases you never received are refunded in full — contact us and we'll sort it out.